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Customer Service Management

Customer Service Management

Regular price Dhs. 1,000.00 AED
Regular price Dhs. 2,200.00 AED Sale price Dhs. 1,000.00 AED
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Course Description:

This course is designed to equip you with the essential skills and knowledge needed to excel in customer service management. You will learn how to effectively handle customer interactions, resolve issues, and maintain positive relationships with clients. The course covers key topics such as communication strategies, conflict resolution, customer satisfaction, and the use of technology in customer service. By the end of the course, you will be prepared to lead a customer service team, enhance customer experiences, and contribute to the overall success of your organization.

Modules Covered:

Module 1: What is Customer Service or Define Customer Service?
Module 2: The importance of Customer Service
Module 3: Four key principles of Customer Service in the Retail Business1
Module 4: 16 key customer service skills in the Outsourcing Industry
Module 5: Customer Service in Retail Business
Module 6: Different types of customers in the Retail Business
Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 8: 10 types of Customer Service Channels
Module 9: How to Appreciate Customers?
Module 10: Importance of BPO Customer Support Service
Module 11: Customer Service Experience
Module 12: Strategies and Tools for Delivering Great Customer Service
Module 13: Case Study

Training Outcome:

  • Develop the ability to communicate effectively with customers, addressing their needs and concerns with clarity and empathy.
  • Gain techniques to manage and resolve customer complaints and conflicts efficiently, ensuring positive outcomes.
  • Learn strategies to boost customer satisfaction and loyalty through exceptional service and personalized experiences.
  • Acquire the skills to lead and motivate a customer service team, fostering a collaborative and productive work environment.
  • Understand how to leverage technology and tools to streamline customer service processes and improve overall efficiency.
    Emirates International Research & Innovation Center

    Kudos to your dedication towards learning and improving your skills with a respected certificate recognized globally.

    Certificate of Achivement

    Customer Reviews

    Based on 77 reviews
    62%
    (48)
    38%
    (29)
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    A
    Afra Saleem
    Highly Recommended for Anyone Interested in Crypto

    Whether you want to trade, invest, or just learn about cryptocurrency, this course is highly recommended. The self-paced format made it easy to tailor my learning experience to my own needs and schedule.

    S
    Sabina Malik
    Practical Knowledge You Can Implement Right Away

    I found the course content to be extremely practical. It provided actionable insights that I could apply immediately to improve the customer experience at my company. The ability to learn on my own time made the process even easier.

    F
    Fikra al-Abdi
    Perfect for Growing Your Leadership Skills

    The course was fantastic for improving leadership skills in customer service. It’s filled with practical examples that I could implement in my job right away. I also loved being able to go through the material at my own pace.

    H
    Hifza Aslam
    Comprehensive and Thorough

    The course covered all aspects of customer service management, from managing teams to understanding customer needs. The flexibility of learning at my own pace was a big plus.

    U
    Uzairah Raza
    Great Course for Building a Customer-Centric Culture

    This course gave me the tools to create a customer-centric culture within my team. It was also flexible, allowing me to complete the course when it fit into my schedule.